If you have already completed the steps mentioned above, no further action is required at this time.

If you still have packages at our old Delaware warehouse, it will be held for transit to the new Sarasota warehouse. Your package will be unavailable for up to 45 days.

No, to ensure the security of your account, you must set up a new password following the instructions provided. Using your old password may result in difficulty accessing your account.

While the shipping experience out of the new Sarasota, Florida warehouse will remain largely the same, you will notice a few immediate performance benefits, such as faster processing times and more shipping options. Over time, we expect to see cost savings from the new warehouse so that we can pass the savings on to you, the customer.

After subscription, we supply you with two actual addresses in Sarasota, Florida TAX-FREE, USA. After that you can make online purchases from US/international sites and your purchases will be shipped to the given address. After they arrive to the address, shipments go through the registration process to be registered and ready in your account. You can make an order for any shipment you’d like to ship and the order will be delivered to your address in your country through a shipping company of your choice.

It is not necessary, once you subscribe to us, you are provided with multiple shipping options without subscriptions or creating accounts with shipping companies

A real actual US mail address in Sarasota, Florida, USA.

Visa, MasterCard, American Express etc...

Perfumes and fragrance can be shipped Via DHL only. The largest volume allowed is 500 ml and the largest quantity in an order is 1 liter. Shipping charges for dangerous goods will be charged $15 per order. Delays from 5 to 20 days are expected due to customs inspection.

Yes they are shipped(non perishable), but on customer’s own responsibility and are not available for storage.

PLEASE REVIEW OUR Agreement

Yes 7/24

Yes. However, there is a $8 processing fee in addition to the shipping cost. Contact us for more in

For express shipping, there are two options: UPS Express (Priority), which takes 3-5 business days, and DHL Express, which also takes 3-5 business days, with shipping taking place every day except Saturdays and Sundays. As for economy shipping, there are two options: Aramex, taking 7-12 business days, with shipping on Mondays, Tuesdays, and Thursdays, and UPS Economy, taking 7-10 business days.

Insurance is provided by the shipping company to protect you in the event your shipment is damaged or lost during shipping. We strongly recommend you opt in to insurance options as we are not responsible for their protection once we ship them

Yes. However, there is a $15 processing fee in addition to the shipping cost. Contact us for more in

In case that we receive any shipment that contains prohibited products, the customer will choose between returning the entire shipment (there is a $15 fee + shipping value) or destroying it.

Yes, you can by emailing us through technical support.