Of course! You can upgrade your account at any time. Simply contact one of our friendly customer service agents and they will be happy to assist you.
Customs duties are not included in the shipping price and are determined by your local customs authority. We have no control over these fees.
No. You will receive a real street address that can be used at all online storefronts.
Insurance is provided by the shipping company to protect you in the event your shipment is damaged or lost during shipping. We strongly recommend you opt in to insurance options as we are not responsible for their protection once we ship them.
No, all packages must be addressed to you and include your full account number.
Unfortunately we do not provide this service. We can only receive packages on your behalf.
Express takes 3-5 business days
Economy takes 7-10 business days
— as you can find this on our rates calculator
We use DHL, Aramex. All shipments includes door-to-door package tracking.
We calculate the actual weight using electronic scales and we round up to the nearest pound. For example, if your shipment is 2.05 pounds, it will be recorded as 3 pounds. All international couriers use this method.
Dimensional weight is used by all shipping couriers to calculate the weight based on the length, width, and height of a package. The larger a package is, the higher the dimensional weight will be.